Handling & Shipping
IMPORTANT NOTE: Items made from or containing in part or in whole, material deemed to be an endangered species i.e. ivory, tortoiseshell, etc., require government issued CITES export documents prior to shipping.
Ernest Johnson Antiques ships worldwide and will facilitate as best we can in sourcing out a competitive quote from a reliable shipper. Please inquire for an estimate of charges and conditions before purchasing.
We only ship to the address of the cardholder, which must be the final destination of the item, consistent with the name & address noted on the bill of sale and on all shipping documents.
The buyer pays for shipping, handling and insurance. The buyer is also responsible for any and all duties, brokerage fees, custom fees, etc. We recommend that all shipments be insured, however if a buyer requests that an item be shipped un-insured those instructions must be received in writing prior to shipping, at which point Ernest Johnson Antiques will in no way be held responsible for any loss or damage to that item while in transit or when shipped.
International clients are tax exempt on goods when shipped out of country. Ontario residents are subject to 13% HST on goods & services purchased. Canadian residents living outside of the Province of Ontario are subject to 5% GST and/or HST on goods purchased (as it applies to their province). Where applicable, paperwork for antique items will be marked "100 years of age", however seller is not responsible for any duties or fees levied by customs brokers regarding the items final destination, which will be clearly stated on the bill of sale and on all shipping documents.
We will do our best to ship items within 5 business days from the date payment is received, however some delays may occur.
In the event of a return Ernest Johnson Antiques must be notified in writing within 48 hours from the date of delivery. Only the purchase price of the article will be re-funded to the buyer - original shipping, handling & insurance costs, brokerage fees, taxes and duties will not. All returns must be insured for their full retail value as stated on the original bill of sale. Customs documents and any related material for returns must clearly state “Return of Goods Purchased”, otherwise any fees or customs charges levied against Ernest Johnson Antiques for the returned item will be deducted from the refund price. All items must be returned in original condition.